Quality Tools Backed by Complete Piece of Mind
We stand behind the quality of our products. Most are supported by a lifetime warranty*, backed by a North-American tool manufacturer since 1912.
*Storage products, torque wrenches, and torque screwdrivers, are warrantied for a period of 1 year.
In the unlikely event a product under normal use fails, warranty will be granted quickly no matter when you purchased the tool. In most cases, we will ask for picture of your product to verify your warranty request and to help us document the issue and improve our products.
Products that have not been used as intended, or have been machined and/or modified in any way, pose a high risk of personal injury, property, and environmental damage. In these cases, we will discuss the situation with and come to a mutually satisfying agreement. Gray Tools shall not be liable for any damage or injury due to product failure.
Products qualifying for warranty replacement will be shipped at no cost.
Should you own a product that requires warranty, please complete the form below. We usually reply no later than the next business day.
Warranty Request Form
Please submit one request for each tool requiring warranty
This form should only be used by Gray tool owners. Our distribution partners should contact their Gray district managers for warranty claims.
Attach one or multiple images (up to 3) of the damaged tool (please limit file size to 3MB). Please make sure the brand and part number(s) are clearly shown in the photos. We may ask for additional information if your photo can't be verified.